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This is what I have:
Hardware: Archer VR1600v v1.0 00000000
Firmware Version: 0.1.0 0.9.1 v5006.0 Build 220518 Rel.32480n
Is there a firmware upgrade available? I don't see any download page or link on your website.
Let us have your TPG account details via PM so we can check the type of service you have and confirm if your modem is on the latest firmware.