Hi @thedicksens ,
Welcome to the community!
I can confirm that the modem/router has the latest firmware version.
There are different types of dropouts that you may experience:
1. Network dropouts, this dropout is caused by a line fault on TPG or NBN's network. Affecting all device(s) LAN/Wireless connected to the modem/router this may require a real-time test and investigation by our Technicians and Engineers.
2. Wireless dropouts, this issue only affects the device(s) connected via Wi-Fi which can easily be fix by doing adjustment to the modem/router's settings.
3. Dropouts caused by ongoing outage in your area.
In the event that you experience dropouts via Wireless/Wi-Fi connection, we recommend having a read on the following articles:
If you need further assistance, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community
We have been having problems lately with the modem randomly losing internet connection and want to upgrade to latest firmware version to make sure this isn't the problem. Reading through previous posts in the community, it looks as though this can be done by TPG.
Our current version is
0.1.0 0.9.1 v5006.0 Build 200810 Rel.53181n
which I believe is not the latest. Can TPG please upgrade for me? Thank you.
If all the lights turned off on the modem/router, then it is clear that the issue is with the said device.
Since it's already 6 or 7 years old, we think that it is time for it to retire.
If you'll purchase a third party modem/router, the bundled phone service will not work.