Lightening strike

[4708946]

We had a lightening strike and no are unable to power up modem or router. How do we organise replacements?

[BasilDV]

Hi @4708946

Welcome to the Community!

We were able to locate your account and understand that this case has been raised to our Engineering team.

An NBN technician has been booked and your assigned Engineer will provide you with the updates once available.

Let us know if you need further assistance.

BasilDV