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Modem HG658 not working

Level 1

Hi,

My modem is not working at all.

No power light and no other lights are functioning.

Can you provide a replacement modem? 

Thanks,

Jacqueline 

1 REPLY 1
Moderator

Hi @Djumala,

 

Welcome to TPG Community!

 

We'd like to check if the modem is still under warranty for us to provide a replacement.

 

I tried searching for your account using your community details, but unable to find a match. Could you please PM us with your Customer ID or username in order for us to assist you accordingly?

 

Click this link for the instruction on how to send a PM.

 

Kind regards,

BasilDV