Welcome to the TPG Community!
I've located your account using your Community details and ran remote tests, it appears that the maintenance is still ongoing.
Regarding your modem, were you able to test again if it's turning on already?
Please let us know so we can assist you accordingly.
Apologies for the trouble this issue is causing you, @royavee8.
We know how inconvenient to pay for a service that you are not getting as we are customers as well.
We'd like to set your expectation that we don't provide monetary compensation, but, we will assess a billing adjustment as soon as the issue is resolved.
With regard to the modem replacement, please PM us the shipping address, so we can send the request and we'll chase it on Monday to fast track the delivery.
We'll wait for the details. Thank you.