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Modem is not working.

Level 1c
Hi,
My modem/router is not working anymore. No lights are working. Can you please help me to get an replacement.
Thanks Andy
1 REPLY 1
Moderator

Hi @andreaskoltai 

 

Welcome to the Community!

 

Using your community details to pull up your account, I was able to run tests and confirm that your modem is not being detected at all.

 

If you have already tested a different power outlet, we are indeed looking at a nonfunctioning modem since the lights are off. Based on our records, your modem is already out of warranty. We will send you a PM providing options on how you can get a modem from us. Please check your inbox and reply with your selected option.

 

Regards,