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Modem locked?

Level 1

Hello, i currently have a dynalink rta1025w rev2 modem that i received from tpg before and when i tried to use it with my new internet provider, it doesn't appear to be functional. Does tpg lock their modems?

1 REPLY
Moderator

Hi @JasonZ

 

The modem we provide is not locked to our network. In case the modem did not work you might need to contact your Internet Service Provider for assistance.

 

Cheers!