Welcome to the Community!
We have located an account using your community details and we are able to check the status of the service.
At the moment, the connection appears to be down and it's very unlikely that it has something to do with the modem's firmware.
That being said, we'd like to have a specialist contact you for troubleshooting in order to identify what is causing the issue and you will be advised if there's a need to upgrade the modem's firmware.
Are you able to send us a private message with your best contact number and available time to receive a call?
To send us a PM, you can refer to this community article:
We'll wait for your response. Thank you.
Hi @tanyongdong1, thanks for your PM.
As you've mentioned, you normally switch the modem off most especially when you go to sleep and that explains why the connection shows disconnected earlier.
The connection is up and running for more than 2 hours now and we'll have a specialist contact you you to address the wireless connection issue. Please expect their call within the day.
Should you require further assistance, feel free to drop us a message. Thank you.
I can see that you have been in touch with one of our Technicians last 12th of May and provided assistance with your modem/router settings.
Let us know should you require further assistance.
No that didn't help much.
But one of helpdesk guys has updated my router to lastest firmware, it didn't fix my issue either.
I am thinking wether TPG can revert my broadband from NBN to previous one. This fibre one doesn't really work well. I have to turn on my modem to be able to use my landline phone and also I cannot use another normal router to replace if this router for NBN is broken.