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Modem not Connecting

rcmayo
Level 2

Hi

 

Could you please send me a new replacement modem as it would not connect to the internet after a storm passed by our area.  I used a spare old modem and it is connecting.  I have TPlink HFC modem.

 

Thanks

 

Ronald

1 REPLY 1
BasilDV
Moderator

Hi @rcmayo 

 

Have you already tried to factory reset the modem/router?

 

Let's check on what we can arrange for you. Just send us a private message with your account details.

 

BasilDV