Modem not Connecting

[rcmayo]

Hi

Could you please send me a new replacement modem as it would not connect to the internet after a storm passed by our area.  I used a spare old modem and it is connecting.  I have TPlink HFC modem.

Thanks

Ronald

[BasilDV]

Hi @rcmayo 

Have you already tried to factory reset the modem/router?

Let's check on what we can arrange for you. Just send us a private message with your account details.

BasilDV