Modem unable to connect after storm

[Sally3]

There was a huge lightening strike before I was able to turn off the outlet powering the nbn modem. After turning It back on, the power light is solid but all other lights have been stuck in flashing. I've tried unplugging for 2 minutes and replugging but it's still flashing. I don't know what to do next as I am stuck in call queue for 40 minutes now.

[BasilDV]

Hi @Sally3

Thanks for reaching out.

We advise customers to check if their service is affected by an outage before performing any troubleshooting.

Check it here:

• How to Check for NBN Network Outage
• TPG service status

If not, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV