Recently I noted my modem is quite an old model - Huawei HG630 as I have been with TPG FTTB since initiation date in Perth around 2013. I would like to ask if I can get new modem at minimal cost. Thank you for your consideration.
Welcome to TPG Community!
Please PM us your TPG customer ID, username and address so we can pull up the account to address this concern.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
We'll wait for your account details. Thank you.
As per our phone conversation i have organised a modem for you to use with your TPG FTTB service.
I will SMS you thee consignment number by COB today so you can check your delivery status.
Please click here for a step by step guide to check your delivery.
You should expect your modem to be delivered in 1 to 2 days.