Hi @shastynjoyce,
Once we receive the funds and it's posted on your account, modem will be processed and you should receive the equipment within 2-5 working days.
Also, we have plans which offer a 1-month free service therefore, we need to check the status by locating your account. We also need to confirm the type of service you've subscribed to whether it needs an NBN box apart from the modem (NBN NTD/NTC).
You may also read the article on How To Check TPG Modem Delivery Status.
Please send your Customer ID or username via private message so we can check this for you.
Thanks!
Ahra_G
