Welcome to the community!
Thanks for bringing this to our attention. I'd like to confirm if the Internet has been connected if so here are some articles that you may find helpful.
Please see the link below.
If the issue still persists, drop me a private message with your account details (Username/Customer ID together with the address on file).
Let me know how it will go.
I have just received my ac1600 wireless dual band VDSL modem router does this need to have a home phone connection cause the house doesn't have one or any options for wireless