I responded to your initial post located here.
here are some articles that you may find helpful.
Please see the link below.
If the issue still persists, drop me a private message with your account details (Username/Customer ID together with the address on file).
Let me know how it will go.
I have ac1600 wireless dual band VDSL router tpg said plug in turn on should be good to go not working do I need to plug in phone line cause don't have one