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Moving Syd-Mel upgrade from ADSL to NBN - can i collect the modem directly from Syd office

Level 2

Hi I am rellocating from Sydney to my new home in melbourne. with the move there is an upgrade of my plan from ADSL to NBN.

1)Is it possible to collect the modem directly from TPG's office in Sydney before i move to Melbourne.  we are yet to put mail box etc in our new Home in  Melbourne.

2) Is they a way to specify that i am collecting the device directly  on the website . i couldnt find one when i was trying to raise a move home request



Hi @only4arunkumar,


Welcome to TPG Community!

We will arrange a call from our Moving home team to process your relocation order along with your request to pick up the modem.


Please shoot me a PM with your preferred time and best number to be contacted. You may also contact them directly on 1300 865 124 for real time support.


Kind regards,