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My HUAWEI HG659 modem hasn't auto-updated for daylight savings.

jlrueda
Level 2

My modem hasn't auto-updated for daylight savings, so my parental controls aren't firing on time.   I've rebooted it a couple of times but it's still an hour behind for us here in Adelaide.

4 REPLIES 4
Mc_Gerald
Moderator

Hi @jlrueda,

 

Welcome to TPG Community!

 

Are you able to send us a private message with your TPG username or customer ID so we can take a look at your account and check if your modem has an updated firmware?

 

Kind regards,
Mc

jlrueda
Level 2

Hi 

 

Thanks for your reply my customer ID.

 

looking forward...

 

cheers 

BasilDV
Moderator

Thank you @jlrueda,

 

We've deleted your account number as this can cause a privacy issue with your account.

 

We'll take a look at your account and give you update once available.

 

Kind regards,

BasilDV
Moderator

Hi @jlrueda,

 

We've pushed the firmware update on your modem and the daylight savings on it should already be updated. Please get back to us if your parental control is still not working.

 

Kind regards,