My NCD and modem are both dead

[ascon2144]

This afternoon’s storm and thunder kill my NBN modem and NCD, both light off and can not be powered on.

I need new modem and NCD ASAP. Which way is quickest?

Now I can not send private message because I do not have sufficient privilege, please increases my privilege.

My customer ID is xxxxxx.

[Anonymous]

Hi @ascon2144,

I responded to your initial message yesterday, I can see that you have been in contact with one of our Engineers and provided the case progress about the faulty NBN box and modem/router.

Further updates will be provided via SMS or Phone call.

Let me know should you require further assistance.

Regards,

This afternoon’s storm and thunder kill my NBN modem and NCD, both light off and can not be powered on.

I need new modem and NCD ASAP. Which way is quickest?

Now I can not send private message because I do not have sufficient privilege, please increases my privilege.

My customer ID is xxxxxx.

[ascon2144]

Thanks for your response. TPG engineer tells me a new modem will be delivered to me. I forget to ask the engineer which day the modem will be delivered? I hope to get it early next week.

[BasilDV]

Hi @ascon2144

The delivery of the modem/router may take 1 to 2 working days within Metro areas and 3 to 5 working days outside Metro.

Let us know if you need further assistance.

BasilDV