NBN Connection Box No Power

[Cheryah320]

After a storm this afternoon my Arris nbn black box has lost power. I tried to plug it in different power ports yet no light is on. The router is still on though and our internet cannot be connected. How can I request to have a new connection box to be sent?

Thanks.

[Angeli]

Hi Cheryah320,

Thanks for raising this matter to us. We need to escalate your NTD issue with our Engineering Team. Hence, kindly PM your TPG account details with your contact info, so we can organise the request for replacement.

How do I private message (PM) in the community

Regards,

Angeli