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Hi @Hello1234
Welcome to the Community!
We'd like to look into your account and run some test to understand the situation.
Please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV
Hi @JLD
Thanks for raising this with us.
We were able to locate your account using your community details and understand that you've been in touch with our Tech team.
The issue has been resolved and the service is working within specification.
Let us know if you need further assistance.
BasilDV