Welcome to TPG Community!
We were able to locate your account using your community details and learned that you were able to speak with our Tech team.
The case was escalated to our Engineers and they've lodged a fault to NBN Co for further investigation.
Updates will be given within 24 to 48 hours via SMS or phone call as they are waiting for a possible NBN technician visit.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.