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NBN connected but TPG cant activate account

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Level 1b
2 REPLIES 2
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Level 1b
 
Moderator

Hi @hongnganvu82,

 

Welcome to TPG Community!

 

We were able to locate your account using your community details and have seen that the internet is already working. The modem is also receiving a good sync speed from the NBN FTTN network and we can see the potential in receiving a much higher speed with our NBN50 plan if you decided to upgrade.

 

Should you require further assistance, please let us know.

 

Kind regards,

BasilDV