NBN modem SOLVED

[claudiavk94]

Hello,

SOLVED by chat support.

I had a NBN connection box installed on my premises last week and have not received a modem to connect to it. I am currently without internet because our plan has changed to NBN but we have no way to connect to it. My partner and I are both working from home so we need internet connection desperately.

I have tried contacting customer support yesterday and today but have not been able to connect to anyone. I have also been in contact with customer support multiple times over the past week and nothing has happened. I was told our modem is scheduled to be picked up from a warehouse and we would be notified if the warehouse was open. I have not received any message and need to organise to pick up the NBN modem ASAP.

Can you please help.

Claudia

[RajenS]

Hi claudiavk94

  Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so i can look at your service

[RajenS · Accepted solution]

Hi claudiavk94,

 I can see you are online now,

20min avg. speed: download 41Kbits/s, upload 1438Kbits/s

Connected at: 2020-04-13 20:22:30

Connected for: 13h 11m 

Should you need any assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.