NBN modem

[Parleenkaur06]

Hi
Today, I got $74.99 plan for my house address 18 cradle mountain drive, craigieburn 3064.
I have wifi modem whose number is UC-331-3G. I talked to one of your customer service agent and I told him this modem number and told me that you don’t need to buy a modem and your previous modem will work. Now, I got message that your installation has been done but I can find my modem to in set-up instructions by clicking on the link i got. Can you please check is this modem will work or not.

[Angeli]

Hi @Parleenkaur06, 

Welcome to TPG Community!

What is your modem's make and model? 

[Parleenkaur06]

Hi
The name on the modem is written- UHS (Ultra High Speed)
Modem number is - UC-331-3G

[Angeli]

Hi, 

Can you please send a picture of your modem here? 

[Parleenkaur06]

Hi
I have send the email to you by replying back the email.

[Angeli · Accepted solution]

Hi, 

We've received your email and determined that this is not a modem but an alarm device. You will have to purchase a modem that is NBN compatible. 

For your reference:

List of Non-TPG supplied Modem/Routers for use with TPG NBN BYO Data Only Plans
 

Regards, 

Angeli

[Parleenkaur06 · Accepted solution]

Hi
Yesterday, your customer service team member told that this a modem. I told him name and modem number and he said yes this is modem. Why he told like this. I am getting the better options with other like free modem with data plan. Why he gave the false information if he don’t know. This is wrong. Now I need to buy a modem and pay for data plan.

[Angeli · Accepted solution]

Hi, 

We'll check on your recent conversation with our specialist. Send us a private message with your TPG customer ID or username please. 

How do I private message (PM) in the community

Regards, 
Angeli