NBN not working

[jd_slack]

My NBN modem is not working. Of the four lights that normally appear, the "on" light us blue, the next one is red and the other two are missing. This will be the third time I've needed someone to come out to fix the NBN. I have checked and there is no local outage. Not sure what info you need but my address is Yowie Bay NSW

[BasilDV]

Hi @jd_slack 

Welcome to the Community!

We were able to locate your account using your community details and can confirm that there's a possible fault within the NBN line.

We've escalated the case to our Engineers and further updates will be given within 24 to 48 hours as soon as it becomes available.

BasilDV