We've applied 4 days of free service to your account that you can utilise from 15 June to 18 June 2022. The new billing cycle will come after you exhausted the free service which will be from 19th to 18th of every month. Debit date as usual will fall 7 days from the start of the billing cycle.
Thanks, but 4 days might not be enough.
I have been experiencing intermittent outages yesterday (11 June), and today(12 June). I'm not sure what is happening with your service. Did rodents chew through the cable again? Surely, you have service level agreements with NBNCo.
This level of service is unacceptable, especially since it doesn't seem to affect other service providers.
The compensation provided is to reciprocate the previous outage that you experienced. We've determined that there's an unplanned network outage in your area and the estimated time of restoration is at 5PM SYD today. This can be subject to change. You may check the service status here, https://www.nbnco.com.au/support/network-status. We can assess the billing adjustment once your service is restored.