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NBn connection box missing

Level 2
I have signed up to NBN and my building has FTTC technology. I have received my modem router sent by TPG already but I do not have an existing NBN connection box and will need a new one sent out. TPG phone lines are clogged with calls at the moment and completely useless trying to call them as they just hang up on you. I am trying to get this sorted immediately please.

Hi @tlee4069


Welcome to the Community!


We were able to locate your account and learned that you've been in touch with our NBN Provisioning team.


The NBN NCD order has been forwarded and updates will be provided via Email notification once available.


Let us know if you need further assistance.