Why isn't TPG taking any measures to address the problem? What's the point of asking to send a private message when nothing has been done and no reply after five days have passed since a private message was sent? I work from home and I can't express the damage this lack of Internet is causing. How many more days will it take to conduct a test and conclude a technician has to be sent?
One of my colleagues sent you a private message to complete the verification to no avail.
We really want to help restore your service as soon as possible.
Just send us the details needed via private message for us to continue to assist you.
I didn't receive any private message and I sent a private message to you, BasilDV, about my account details five days ago. What was the Pm about? Account details? The nbn box still flashing red light and clicking. I will PM you my account details again.