Nbn box replacement

[amymiddlebrook2]

Hi there,
I have just gone to connect my nbn box from tpg to my fttc nbn box and the nbn box has no power to it so I believe I need a new one. Can TPG send one out to me?
Thanks

[Ahra_G]

Hi @amymiddlebrook2,

For newly installed services or modem/homephone that requires set up, I would recommend checking out this article: 

New Connection Setup Help

Please send your TPG account details via private message so we can assist you with the equipment issue.

Thanks! 

Ahra_G

Hi there,
I have just gone to connect my nbn box from tpg to my fttc nbn box and the nbn box has no power to it so I believe I need a new one. Can TPG send one out to me?
Thanks