Welcome to TPG Community!
We were unable to locate the account using your community details. Please PM us your TPG customer ID, username and address so we can pull up the account.
To send a PM, please refer to this link: How do I private message (PM) in the community - TPG Community
Hi @Beng, thank you for sending the contact details via PM.
We can see that your issue has been escalated to our Engineering Team and they have booked a technician on Monday, 11 February 2019, 8:00 AM - 12:00 PM.
We have received your confirmation regarding the said appointment.
Our Engineering Team is closely monitoring the case and the assigned engineer will be in touch as soon as a new update becomes available.
Let us know should you have further queries. Thank you.