TPG Community

Get online support
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Ask a Question

Nbn

Beng
Level 2
Level 2
‎08-02-2019 07:27 PM
We have had no internet for the past 24 hours. We are hooked up to the nbn network. The modem in on and the 2.4g and 5g lights are on constantly but dsl light is flashing. We can connect to the internet on some devices but nothing actually loads so there is no WiFi. Any ideas on a solution. Tpg haven’t helped much at all.
0 Likes
Reply
2 REPLIES 2
Anonymous
Not applicable
‎09-02-2019 07:11 PM

Hi @Beng,

 

Welcome to TPG Community!

 

We were unable to locate the account using your community details. Please PM us your TPG customer ID, username and address so we can pull up the account.

 

To send a PM, please refer to this link:  How do I private message (PM) in the community - TPG Community

0 Likes
Reply
Anonymous
Not applicable
‎09-02-2019 08:50 PM

Hi @Beng, thank you for sending the contact details via PM.

 

We can see that your issue has been escalated to our Engineering Team and they have booked a technician on Monday, 11 February 2019, 8:00 AM - 12:00 PM.

 

We have received your confirmation regarding the said appointment.

 

Our Engineering Team is closely monitoring the case and the assigned engineer will be in touch as soon as a new update becomes available.

 

Let us know should you have further queries. Thank you.

0 Likes
Reply