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Wifi connection

Level 1b

I just received an email confirming that my requested NBN service is active. Will I get a new equipment (modem)? The one I hot at home belongs to the previous renter and I don’t know the SSID and its password.
Any suggestion? Thanks
Level 5

Most Mode/Router put a sticker on the modem it self where you can see the SSID and WLAN Key.

BTW. You will get your own router. Be patient.



Hi @tenlima7,


Welcome to TPG Community!


For new NBN order, we always provide our customers their own brand new modem/router for free. The SSID and password will be available on the sticker which is usually located on the bottom or the back of the device.


Here's a community article to guide you on the general setup your NBN. Click this link.


Kind regards,