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Modem Upgrade?

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Level 2

I have been with TPG for a long time and my modem seems to be having issues due to how old the model is. I have upgraded and updated the firmware to its most recent but I think the issues are of wear and tear from its age.

Is there any way to upgrade or get a new modem with little to no cost?
Community Manager

Hi @justindee,

Welcome to the Community!

As per our conversation I have organised a modem to replace your current faulty modem.

I will SMS the tracking number for the modem once it becomes available.

You can follow the steps of this article to track your delivery. Delivery Status

Please allow 1 to 2 business days for the delivery of the modem.




Level 2
Hi Manuel,

Thank you so much for your assistance. I really appreciate it.



Hi @justindee, we have also PM'd you the consignment number.


Let us know if we can be of further assistance. Cheers!