Modem Upgrade?

[justindee]

Hello,

I have been with TPG for a long time and my modem seems to be having issues due to how old the model is. I have upgraded and updated the firmware to its most recent but I think the issues are of wear and tear from its age.

Is there any way to upgrade or get a new modem with little to no cost?

[Manuel · Accepted solution]

Hi @justindee,

Welcome to the Community!

As per our conversation I have organised a modem to replace your current faulty modem.

I will SMS the tracking number for the modem once it becomes available.

You can follow the steps of this article to track your delivery. Delivery Status

Please allow 1 to 2 business days for the delivery of the modem.

Cheers

Manuel

[justindee]

Hi Manuel,

Thank you so much for your assistance. I really appreciate it.

Cheers

Justin

[Riezl]

Hi @justindee, we have also PM'd you the consignment number.

Let us know if we can be of further assistance. Cheers!