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We were able to locate your account using your community details and learned that the address is tagged as Service class 34. This means that the NBN NCD box should already be available. If you are not able to find the box, then the previous tenant or someone took it.
We'll advise our NBN Service delivery team and have a case manager call you to discuss this further. They may need to schedule an NBN technician visit to install the NBN NCD box or ship instead.
They'll be in touch using the phone number linked to the account.