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New AC 1600 modem not working

kascopping
Level 2

Hi Mt replacement modem AC1600 is not working. I have followed installation instructions. My previous modem was working on my TPG account. Green Internet light on modem not lit up.

1 REPLY 1
Riezl
Moderator

Hi @kascopping,

 

For new services, we recommend customers to check if their service has been installed and activated.

 

We have created this community article, which contains a video on How to track your TPG service installation

 

We also send an email notification once the service is activated.

 

If you have received this email and the service is still not working, we recommend to check if the equipment is properly set up and we have created setup guides for all technologies that TPG use : New Connection Setup Help

 

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

 

To send a PM, please refer to this link: How do I private message (PM) in the community