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New FTTB Connection, modem not configured automatically.

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Level 2

Hi,

 

I got the FTTB connected today and was told that within 30minutes I should be able to use it. However, now after 2 hrs I still get "Your newly installed broadband equipment is waiting to be automatically configured". I've powered off and on the modem twice and all lights are green(Power, DSL, Internet, 2.4/5G and Phone1).

 

Do I need to manually configure the modem and how is that done?

 

 

2 REPLIES 2
Moderator

@juhaa I would suggest you try to configure this manually using your TPG username & password.

 

Please see https://www.tpg.com.au/support/modemsetting_fttbhttps://community.tpg.com.au/t5/Modems-and-Devices/How-to-set-up-your-TP-Link-VR1600v-modem/td-p/709

 

Please let us know of the result.

 

Kind regards,

Joseph D

Level 2

Thanks Joseph! Connection up as soon as I put in my TPG username/password!