New Modem

[ElizaS]

Ordered a new modem via customer service number to replace my current faulty one. Haven’t received any confirmation emails or further correspondence after 5 days. Any advice on where I can track this on my account?

[BasilDV]

Hi @ElizaS 

Thanks for raising this to our attention.

We were able to locate your account using your community details and understand that you've been in touch with our Customer support team.

The order has been raised and further updates will be given within 24 to 48 hours.

Let us know if you need further assistance.

BasilDV