Hi @JadeLucas ,
Welcome to community,
From our system, I can see , you have already contacted our team yesterday, if you still have issue, pls private message me with your username and contact details.
Welcome to the Community!
We were able to locate your account using your community details and reviewed the account.
We did not see any NBN wireless router order as of the moment.
If you'd like to process the order, it will be for $99.95 + $10 shipping fee.
If you agree, please send me a PM with your preferred shipping address and the payment will be automatically debited to your account.