New modem

[AndyPrice]

Hi,

I have just installed a new tp link AC1200 supplied by TPG .

My computer is connected via wi fi but we have no internet connection

Andy

[luisc]

Hi AndyPrice,

Have you check the set up?

https://community.tpg.com.au/t5/Testing/Troubleshooting-no-internet-connection/m-p/24338

You should able to acces choosing 5Ghz or 2.4Ghz however is they are not working, try to access by an ethernet cable.

https://www.tpg.com.au/helpdesk/pppoe/Modem_configuration_TPLINK_Win7.pdf

Thanks