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New router, Archer AX55, not connecting to internet

Jdbrowne
Level 2

Hi

I am currently running my original TPG router (Archer vr1600v) on NBN50 Plan (Arris CM8200 NBN modem)

I have bough a new router Archer AX55 to replace this with

I cannot get this to connect to the internet, all the lights come on green but the internet light stay orrange

I have tried multiple LAN cables and this is not the issue

 

I had the same issue last week when i tried to replace the router with and Archer AXE73. After stuggling with it for ages i had an IT mob come out and they could not figure it out either, and suggested the router might be defective.

 

Clearly this must just be a network setting somewhere that needs changing?

I have scoured the community forum and internet and have tried all the proposed settings to my abillity.

I must be missing something. Please help

6 REPLIES 6
Shane
Moderator

Hi @Jdbrowne ,

 

Let us help see what we can do for the router to work with your NBN service. Could you post the current internet settings of the device to better understand the situation, also shoot us a PM with your details.

 

How to send a PM? 

 

Regards,

 

Hi

I am currently running my original TPG router (Archer vr1600v) on NBN50 Plan (Arris CM8200 NBN modem)

I have bough a new router Archer AX55 to replace this with

I cannot get this to connect to the internet, all the lights come on green but the internet light stay orrange

I have tried multiple LAN cables and this is not the issue

 

I had the same issue last week when i tried to replace the router with and Archer AXE73. After stuggling with it for ages i had an IT mob come out and they could not figure it out either, and suggested the router might be defective.

 

Clearly this must just be a network setting somewhere that needs changing?

I have scoured the community forum and internet and have tried all the proposed settings to my abillity.

I must be missing something. Please help

Jdbrowne
Level 2

old routerold routerold routerold routerold routerold routernew routernew routernew routernew routernew routernew router

Shane
Moderator

Hi @Jdbrowne ,

 

Is there other option under 'Advanced settings' the device must be configured to be a router only with VLAN ID 2.

Also remove the domain '@tpg.com.au' on the username.

 

Regards,

Jdbrowne
Level 2

just came across this regarding setting up AX10 modemjust came across this regarding setting up AX10 modemif i enable iptv/vlan i get more settingsif i enable iptv/vlan i get more settingsi have set the internet vlan id here to 2, but not sure what to change voip id and iptv vlan id too?i have set the internet vlan id here to 2, but not sure what to change voip id and iptv vlan id too?

Jdbrowne
Level 2

just came across this articlejust came across this articlejust added random number to other ID'sjust added random number to other ID'sthis is what i have done and it seems to work nowthis is what i have done and it seems to work now

 

Thank you for your suggestions, after these changes i have been able to connect to the internet. Hopefully everthing is back to normal now

Have a great day, thanks again

Shane
Moderator

Hi @Jdbrowne 

 

Glad to know that it works! You can simply set the Internet VLAN 2. Should you require more assistance please let us know.

 

Regards,

 

this is what i have done and it seems to work now

 

Thank you for your suggestions, after these changes i have been able to connect to the internet. Hopefully everthing is back to normal now

Have a great day, thanks again