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New router request

5748547
Level 2
Hi
Is it possible to get a new modem. As my current one had been use for 5 years already. There is no big issue but connection seem to drop.
Thank you
1 REPLY 1
Ahra_G
Moderator

Hi @5748547

 

It is best to have your connection checked first to ensure that there are no underlying connection issues before replacing your modem. 

 

A call back has been organised tomorrow, 12 September 2021 between 1-5PM AEST from a member of our Technical Team.

 

Feel free to reach out to us should you require further assistance. 

 

Regards,

Ahra_G