New router request

ewgodhand
Level 2

Hi, just wondering if I could obtain a new router as my Huawei HG659 is well over 5 years old and recently have been experiencing a lot of wifi dropouts, I could see some of the posts already answered here that we can PM a moderator for consideration. Whom can I reach out to? or would it be quicker if I just call and request for one? thank you

3 REPLIES 3
Shane
Moderator

Hi @ewgodhand,

 

New modem/router cost $99.95 + $10.00 shipping fee, shoot us a PM with your details so we can arrange our Account Specialists Team to contact you and discuss more details on how to get a new modem.

 

How to send a PM? 

 

Regards,

 

Hi, just wondering if I could obtain a new router as my Huawei HG659 is well over 5 years old and recently have been experiencing a lot of wifi dropouts, I could see some of the posts already answered here that we can PM a moderator for consideration. Whom can I reach out to? or would it be quicker if I just call and request for one? thank you

TheRealDonald
Level 3

Hi,

 

I have the TP-Link Archer V1600 router.

 

I also would like the new router (TP-Link VX220-G2v).

 

Can you help?

 

Ahra_G
Moderator

Hi @TheRealDonald

 

Please note that we cannot guarantee the exact make & model of the modem that will be provided as it subject to stocks availability. 

 

PM us with your TPG account details so we can assist further. 

 

Thanks! 

Ahra_G