Hi @anakbaik5
For newly installed services or modem that requires set up, I would recommend checking out this article:
New Connection Setup Help
For further help, kindly PM us with your TPG username/Customer ID so we can have our Tech team to perform troubleshooting along with you.
Thanks!
Ahra_G
I opened new account with tpg but until now i still dont have my internet on.
Try to restart nbn blackbox, still not working. Note: all lights are solid on.
Tried to reset my modem and enter the tpg username and password, stoll not working.
Can you please help?
