No Internet or DSL light for past few days.

[andrewlee123]

Hi

Im located in Bellbowrie, QLD, and for the past 2 days i have had no internet or DSL light brighten up on my modem. I have an Archer 1600V and i have checked for outages in my area, which there were none. The set up for our modem was working perfectly fine for the last year or so but suddenly dropped out. I only have the modem and multiple wall sockets, and have tried to reconnect all the wires and do it again with the help of the manual to no avail. Is there a problem with my modem? Could i get a replacement? 

[Anonymous]

Hi @andrewlee123,

Welcome to the community!

Before attempting the troubleshooting steps, we recommend that you do the following below.

• Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php
•  "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

Regards,