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No NBN connection for 9 days

Kielyurs
Level 2
Since the storms my NBN box has not been working for 9 days now. I have lodged 3 faults with TPG which keep getting marked as resolved. I have not been contacted the the alleged engineers. I have no internet connection at home and am having to spend money using my mobile data as a hot spot. How do you plan to resolve this matter? Maybe I need to change provider if you can't fix this?
1 REPLY 1
Angeli
Moderator

Hi @Kielyurs

 

May I have your TPG account details via private message? I'll have a closer look on your service status. 


How do I private message (PM) in the community

 

Regards, 

Angeli