Welcome to TPG Community!
We were able to locate your account using your community details and it appears that your service has been restored.
Your connection was affected by an NBN network outage, which is still on-going but their technician was able to restored 3 out of the 4 legs coming off the node, however, spare parts are required to restore the fourth leg. The technician will return to the site to continue working once the spare parts arrived.
Expect service disruption, while the issue is still not resolved.