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No internet after planned NBN outage

Level 2

Last night I lost internet connection after midnight and saw on the NBN website that there was a planned outage in my area between 12:00am-6am. However, now that it has been almost 18 hours since the planned outage has ended, I still have no internet.


Ever since the outage, my FTTC NBN box has been making a clicking noise and the second light from the right has been flashing red, while the two lights on the left do not even come up. How do I get in contact with someone from TPG to fix this?


Welcome to TPG @cee5995!


This could indicate a possible network fault. Send us a private message with your details and let's have a closer look at your connection.