No internet at home

Level 2
I have no internet at home last 20 days. Called few times. Waiting for long but no response. Please need some help to get my internet. I have to work from home. Please reply.

Hi @6263413


Before attempting the troubleshooting steps, we recommend that you do the following below.

  • Check our Service Status at
  • "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:


We've detected that your modem has been online for more than 6 days now and still counting. The speed is within specification as well.


Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.