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Old modem for new connection

Level 2
I have recently set up a new account with TPG and a new modem was dispatched however somewhere along the way the modem has got lost and I am struggling to get in touch with someone to dispatch a new one due to COVID-19. The house that I am in have had TPG internet service before so there is a modem in the house. Is there any way to configure this modem with my new internet service?
Level 15

What is the model of the old modem?

What plan have you signed up for?

(The old modem may not support the new plan.)