Get online support
@kaliopibouyesi . Create a new thread summarising the problem and what's been tried but refer back to this thread. Put this link in the new thread.
https://community.tpg.com.au/t5/Modems-and-Devices/No-internet-connection/m-p/139588?search-action-i...
A moderator will either read this thread or look at the new thread sometime.