Hi @BasilDV ,
I cannot send a private message to you because there is no "send a message" button on your page. You can get my mobile phone number from my TPG account. I can be contacted from 9 am to 6 pm every day. I hope you'd better contact me via SMS because i am Chinese and my speaking english is not very good. Thanks.
I've escalated the case with our Engineering team to check your service further and they'll be in touch via SMS or phone call using the number that we have on file to provide further updates.
Should you require further assistance, please let us know.